Whiteboard deletes lines of text

[Jake7]

I am using Zoom to tutor and we are writing collaboratively. Sometimes when neither of us has hit a delete key some of the text disappears. Today apparently the student hit the home button by mistake and three paragraphs we had written together was gone. Is there a setting I can use to keep the work there as I want to share it with the parents after class?

[AlexMa581]

Hi @Jake7 ,

Sorry about the inconvenience you experienced. I’m happy to inform you that this issue has now been resolved. Let us know if you encounter any further issues or have additional questions!

[HWiens]

I'm having the same problem. When collaborating on a whiteboard, one student keeps accidentally deleting all the text or an entire sticky note. I want students to collaborate but this obviously won't work if they're accidentally deleting things. 

[AlexMa581]

Hi @HWiens ,

When students accidentally delete the text, could you let the student undo the action?  Or in the version history, previous version can be found.