I paid $371 for Zoom webinar capability on May 5, 2025. Yet when I go into my account to set up a webinar, the only option I get is for me to buy yet another webinar capability.

I'M REALLY TICKED ABOUT THIS. I've gone round and round with your sub-par chatbots, and I don't have a way to set up what I need and paid for.

Can someone - a REAL, LIVE PERSON - help me, please?

Melissa

Hi everyone,

An issue that has arisen today - I'm hosting lots of upcoming events and was running some of the technical rehearsals today with some of the panelists but none of them were able to join the practice session as they were going into the attendees list. Help! It worked for one when I deleted their original link and sent them a new panellists one but I don't want to have to do this for all of the other panelists.

Many thanks,

Kimberley

Many of my Zoom webinar attendees reported that the links that I was shared with them on Chat were not clickable and they were also not able to copy that. 

I have been conducting webinars for months and same links with htpps:// I have been sharing since then.  But this issue was reported yesterday by many of the participants.

I got the testing done and found that issue was existing for all the users who are accessing Zoom using Androp Mobile. Their broswer and Zoom app are  uptodate.

Links are clickable on laptops and iphone.

One more observation I found in the testing that the issue is only for WEBINAR that is accessed by Android Mobile users. Same users are able to click links if shared in Zoom meeting.

So clickability issue is with Zoom webinar product used in Android mobile user.  

Please let me know if someone any resolution as it directly impacts by enagement with the attendees. 

{Update July 11th 2024}   Android app version 6.1.0 with the fix has been released on Google Play Store as well. I found that users who are using the updated app are not facing the issues anymore. Thank you Zoom team. 

When I give a presentation, I always use Show Presenter View, expecting that my audience will see the pictures I'm showing and a small camera shot of me.  On my side, I will see those two things, but also my script and the next slide (which the audience is not supposed to see).  Today, my audience did not see a camera shot of me and saw my script, which significantly reduced the size of the pictures I wanted them to see.  I knew the audience did not see the camera shot of me, but was not aware of they were seeing my script (with reduced picture size) until the end.  What did I do wrong?  How do I keep from having that happen again?

I want to host a webinar where the presentation and the speaker tiles are of the same size. While individual attendees can resize their views according to personal preference, I want this to be the uniform view for all attendees.

But the existing templates do not allow the 2 tiles be of the same size. Can I create a custom layout on the production studio?

I am currently in a Zoom Conference and only have the option for Audio Settings in the lower left corner. I have no option to mute and have no idea if I am muted automatically. In standard Zoom meetings I have the option to Mute/Unmute. Can someone help?