I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app.  However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps.  It does not appear from other threads that anyone has found a work around for this issue, but I wanted to tap the knowledge base of the audience to see whether anyone has solved this issue. 

Likewise -- IF ANY DEVELOPMENT GURUS ARE FOLLOWING THE THREAD, please incorporate a feature to export SMS messages and their contents (i.e. attachments) into the next major software upgrade for Zoom!  

I just set up my zoom plan (US/CA) Unlimited and finally figured out how to receive incoming calls to my desktop and zoom app on iphone.  Unfortunately, I'm unable to make outbound calls.  The same prompt is received from both the app and desktop attempts "sorry, we cannot complet your call.  Your service plan does not allow calls to destination".  Anyone have any idea what I did wrong?

Is it possible to order multiple phone numbers from different countries?  I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:

- Normally making calls from Australia, but occasionally, the US, South Africa, Canada and Europe
- Need an Australian mobile (+61 4xx) number, but also US and New Zealand numbers ideally
- The ability to add additional European numbers in future would be very useful

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 

Is there a way to use the First Name and Last Name fields for sorting and look-up in company contacts?  Right now, it is using the display name field and folks are modifying the display name by adding in titles and company name so that they are more identifiable in meetings with participants outside the company.  This throws off the search by name when a queue operator needs to forward a call to someone.