Zoom webinar panelists going into attendees section for practice session

[KimberleyS2024]

Hi everyone,

An issue that has arisen today - I'm hosting lots of upcoming events and was running some of the technical rehearsals today with some of the panelists but none of them were able to join the practice session as they were going into the attendees list. Help! It worked for one when I deleted their original link and sent them a new panellists one but I don't want to have to do this for all of the other panelists.

Many thanks,

Kimberley

[YaBoiB]

Hello @KimberleyS2024, 

 I have seen this before, and it is usually when an attendee is sharing the join link with a panelist. Make sure that every panelist sends you the email address that they are going to join the event with. The join link for a panelist is associated with the email address of the person you are sending it to. I would also ask the panelist if they are signed into Zoom, so, lets say that you are signed into the chrome web browser under your personal email, and you get the join link that way. If your chrome browser is the only email address that we see, we will assume that this is the address that you are wanting to use. So, that could throw the system off. Try that and report back to me and if that is not it we can look deeper into the issue, but more times than not in my experience, that has been it. 

I can share this thread with some real events pro's and see if they agree with me. I am not an events specialists, but I do know this platform pretty well. 

[KimberleyS2024]

Thanks for this - they were joining with their own individual invites so all a bit strange!

[DeniseLahat]

Are you sure they have the correct link?  Did you RESEND them their panelist links?

[KimberleyS2024]

Hi Denise, I did RESEND their link and then it still wasn't working so sent them a new panellist link and that worked. Another person joined and went to attendee and then they logged out and back in again and they joined as a panellist. It's the first time it's happened before so worrying ahead of the events. I've got more tech rehearsals tomorrow so I'll see what happens there as it's a different event.

[DeniseLahat]

strange indeed.  i have not seen this issue before.  Are you using regular Zoom Webinar or Zoom Sessions?

[YaBoiB]

@KimberleyS2024, just out of curiosity, have you reported this issue to support? Do you have a support ticket that you can reference? @DeniseLahat will not have visibility to it, but if this is an actual bug, I will want our support personnel to report it to Engineering promptly.

[KimberleyS2024]

Thank you both - when I start the practice sessions it opens in Zoom Workplace (it updated today before the rehearsals). 

I've just done a support ticket as well.

[ColleenM1]

Did anything ever come of this support request?  I had the same issue happen to me today.

[KimberleyS2024]

It was a bit of trial and error but seemed to be an issue if they were not signed in using the same email address as sent on their invite. Luckily, I had no issues after the tech rehearsals so if they could use their link for that, it worked fine for them for the actual event

[YaBoiB]

@KimberleyS2024, 

 I believe that some accounts like basic (free) accounts the authentication requirement is that they be signed in to utilize zoom. Paid accounts have the ability to toggle off that setting. Or, it could be that you had that setting enabled for your webinar that is forcing your panelists and attendees to "sign in" before joining the webinar. This is a safety setting intended for your safety, so that you know who is joining your webinars & meetings. 

Below is a screenshot of what this setting looks like on a paid account. I am sorry but I do not have a basic account to view that setting, but I can make one if you would like me to. 

 

[ColleenM1]

The paid/basic account distinction is a scenario I hadn't thought through - that very well could be the issue on my end.  Many thanks!